Frequently Asked Question

Find quick answers to common questions below. For more help, contact our support team.

At Zip Cash Advance, we offer three main types of loans to meet various financial needs:

  • Payday Loans: These are small, short-term loans designed to cover urgent expenses, such as bills, car repairs, or unexpected emergencies. Payday loans are typically due on your next payday.
  • Personal Loans: Larger loans that can be used for various purposes, including home renovations, medical expenses, travel, or debt consolidation. Personal loans come with flexible repayment terms and competitive interest rates.
  • Business Loans: Tailored for small and medium-sized businesses, these loans are designed to help with operational costs, expansion, inventory purchases, or other business-related needs. Our business loans are flexible and customized to suit your business’s financial situation.

Applying for a loan at Zip Cash Advance is simple, but we do things a little differently compared to many online lenders. Here’s how the process works:

  • Visit One of Our Branches: We only accept in-person applications at one of our 11 locations across New Zealand. Due to the increasing risk of online fraud, all loan applications are handled face-to-face.
  • Bring Required Documents: To apply, you’ll need to bring identification (such as a driver’s license or passport), proof of income (recent pay slips or bank statements), and any other relevant documents that help us assess your financial situation.
  • Speak with a Loan Officer: Once you’re at one of our branches, you’ll meet with one of our friendly loan officers who will guide you through the application process, explain the terms of the loan, and answer any questions you might have.
  • Receive Your Funds: Depending on the loan type, you may receive your funds on the same day or within a few business days. Our approval process is fast, ensuring that you get the financial support you need quickly.

No, we do not accept online loan applications. All applications must be done in person at one of our 11 branches across New Zealand. This policy helps protect both you and us from the risk of online fraud and ensures that your personal and financial information is kept secure. By handling loans in person, we can provide better customer service, clear communication, and more personalized recommendations for your financial situation.

To apply for any type of loan at Zip Cash Advance, you will need to provide the following:

  • Identification: A valid form of ID, such as a driver’s license, passport, or national ID card.
  • Proof of Income: Recent pay slips, bank statements, or other documentation that shows your regular income. This helps us assess your ability to repay the loan.
  • Proof of Address: Utility bills or other official documents that confirm your current residential address.
  • Additional Documentation: Depending on the type of loan you are applying for (e.g., business loan), we may require additional documents such as financial statements, business registration papers, or tax returns.

Our loan officers will let you know exactly what is needed when you visit our branches.

At Zip Cash Advance, we pride ourselves on offering fast and efficient service. The time it takes to approve your loan depends on the loan type:

  • Payday Loans: These are usually approved on the same day, and you may receive your funds within a few hours of applying.
  • Personal Loans: Approval for personal loans may take a little longer, but in many cases, you can receive your funds within 1-2 business days.
  • Business Loans: Business loans typically take a bit longer due to the more detailed financial assessment required. You can expect to receive a decision within a few business days, depending on the complexity of your application.

Rest assured, we aim to make the process as smooth and quick as possible, no matter the loan type.

At Zip Cash Advance, we believe in full transparency. All our loan products come with clear interest rates and fees, which vary depending on the loan type and amount. Here’s a general outline:

  • Payday Loans: Payday loans typically come with a fixed fee that is disclosed upfront. There are no hidden charges, and you will know exactly how much you need to repay.
  • Personal Loans: Interest rates for personal loans depend on the loan amount and repayment term. We offer competitive rates and will clearly explain all costs before you agree to the loan.
  • Business Loans: Business loan interest rates are customized based on your business’s financial health, loan amount, and repayment schedule. Again, we make sure that all terms are clear before finalizing any loan agreements.

We do not charge any hidden fees or unexpected costs. Our loan officers will explain everything during the application process, so you always know what to expect.

The amount you can borrow depends on the type of loan and your financial situation:

  • Payday Loans: These are small, short-term loans, so the amount is usually between $100 and $1,000, depending on your income and ability to repay.
  • Personal Loans: Personal loans offer larger amounts, typically ranging from $1,000 to $20,000, depending on your credit history, income, and the purpose of the loan.
  • Business Loans: Business loans can be much larger, depending on the needs of your business. We offer customized loans based on your business’s financial standing and future projections, with loan amounts often exceeding $50,000.
    We’ll work with you to determine the loan amount that best fits your needs and financial capabilities.

Repayment terms vary depending on the loan type:

  • Payday Loans: Repayment is typically due on your next payday, usually within two to four weeks.
  • Personal Loans: Repayment periods for personal loans can range from several months to a few years, depending on the loan amount and your financial situation. We offer flexible repayment plans to make it easier for you to manage your budget.
  • Business Loans: Repayment terms for business loans are customized based on your business’s cash flow and loan amount. These terms can range from a few months to several years.

Before you commit to a loan, our loan officers will explain all repayment options and work with you to create a plan that suits your financial situation.

We understand that sometimes life can get in the way, and a payment might be missed. If this happens, we encourage you to contact us as soon as possible so we can discuss your options.

  • Late Fees: Missing a payment may result in late fees or additional interest charges, which will be clearly outlined in your loan agreement.
  • Repayment Plans: In many cases, we can work with you to restructure your payment plan to avoid further issues.

The most important thing is to communicate with us early. We’re here to help, and we want to ensure that you can get back on track with your payments.

It depends on the type of loan:

  • Payday Loans: For payday loans, we do not typically run a credit check. Instead, we base our approval on your income and ability to repay the loan.
  • Personal and Business Loans: For larger loans, such as personal or business loans, we may run a credit check as part of the approval process. This helps us assess your financial history and determine the best loan terms for you.

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